Questionnaire survey of customer satisfaction for product categories towards certification of ergonomic quality in design
نویسندگان
چکیده
منابع مشابه
Questionnaire survey of customer satisfaction for product categories towards certification of ergonomic quality in design.
Customer satisfaction was surveyed for 6 product categories (consumer electronics, daily commodities, home equipment, information systems, cars, and health appliances) by questionnaires based on the Analytic Hierarchy Process. Analyzing weight of evaluation factors, the 6 product categories were reorganized into 4 categories, those were related to 4 aspects in daily living that formed by two ax...
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ژورنال
عنوان ژورنال: Work
سال: 2012
ISSN: 1875-9270,1051-9815
DOI: 10.3233/wor-2012-0269-956